[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"events":3,"help-payment-not-arrived":4},[],{"id":5,"slug":6,"category":7,"title":8,"summary":9,"body":10,"sort":11,"published":12,"view_count":13,"helpful_count":11,"unhelpful_count":11,"created_by":14,"created_at":15,"updated_at":15},7,"payment-not-arrived","payment","付了钱，会员或开车券没到账","先等两分钟，绝大多数是回调慢","支付平台的到账通知偶尔会延迟，一般两分钟内会补上。可以先退出再进一次客户端，\n看看是不是已经到了。\n\n超过十分钟还没到账，联系客服时请带上：\n\n- 订单号（在「个人中心 → 订单」里找得到）\n- 支付方式（微信 \u002F 支付宝）和实际扣款时间\n- 支付平台那边的交易单号（在微信或支付宝的账单详情里）\n\n**不要重复支付。** 重复付了的那一笔我们会原路退回，但处理要多花一两天。",0,true,10,null,"2026-10-14T05:49:16.223333Z"]